A flight attendant offers the menu to a passenger in a training situation.

Service Training

LET’S TRAIN YOUR CABIN CREW TO PROVIDE EXCELLENT CUSTOMER CARE AND DRIVE YOUR BUSINESS

Cabin Crew Training Courses

FIVE-STAR SERVICE FOR SATISFIED GUESTS AND LOYAL CUSTOMERS

Your cabin crew has the important task of making passengers feel comfortable and at ease during each flight. Their service and communication are crucial to the satisfaction of your passengers – and whether they choose to fly with your airline again in the future. This means the expertise and demeanor of your cabin personnel are vital factors in the economic success of your airline.

To prepare your cabin crew for the wide array of challenges on board, we offer courses at our training centers in Berlin, Cologne, Essen, Frankfurt, Munich and Zurich that use proven methods and the most up-to-date curriculum to challenge participants and achieve results. To ensure that planning and preparing for the time spent at our locations while taking a training course is smooth and hassle-free, our Travel Service team offers you support that is tailored specifically to your needs.

In the Cabin or Seminar Room

TRAINING COURSES WITH PASSION AND EXCELLENCE

  • 15,000+ satisfied participants per year

  • 160+ experienced service instructors

  • 10+ mock-ups and simulators

Training and Advanced Training

OUR OFFERS FOR CABIN CREWS

Initial Service Training

The basics of offering perfect service on board.

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Service Conversion Training

We offer flight attendants hands-on preparation for work in a new environment.

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Service Training for First Class

We share our five-star lufthansa expertise with you for world-class service on board.

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Senior Cabin Crew Member Service Training

Five-star training for comprehensive development of experienced flight attendants.

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Advanced Service Training

The perfect onboard customer experience requires a well-trained service team.

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Our Service Training Courses

INDIVIDUAL AND PRACTICAL

In order to make service training courses as effective as possible for your cabin crew, we rely on the many years of experience of active flight attendants when designing and implementing courses. Thanks to practiced senior cabin crew members as well as specialized instructors in the field of aviation, we guarantee the highest level of training expertise and results for your cabin personnel.

We use a variety of teaching methods for our service training courses:

  • Classic group lessons
  • Practical exercises in mock-ups and simulators
  • Educational videos
  • E-learning for flexible self-study
  • Virtual-reality applications

Course Finder

SERVICE TRAINING COURSES FOR YOUR CABIN CREW

Use our course finder to find the right training course for your cabin crew. Would you like a more personalized training course? We would also be happy to adapt the content of your Service Training course to you and your cabin crew. We look forward to hearing from you!

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Here you can find all our courses:

Senior Cabin Crew Member Training Short- and long-haul, Narrow or wide body

Veteran cabin crew members learn the theory as well as the practical application of taking on a future leadership role on board in various situations.

Berlin, Cologne, Essen, Frankfurt, Munich, Zurich
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Inital Service Training Short- and long-haul, Narrow or wide body

Our Initial Service Training comprehensively and practically prepares prospective flight attendants for their first flight.

Berlin, Cologne, Essen, Frankfurt, Munich, Zurich
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Advanced Service Training

With our Advanced Service Training courses, we offer you – at six locations in Germany and Switzerland – a comprehensive training program for advanced technical training and maintaining the performance of your cabin crews.

Berlin, Cologne, Essen, Frankfurt, Munich, Zurich
Course Details Contact

Contact

WE’RE HERE FOR YOU

Michael Nußer

Senior Manager Sales & Key Account Management LH Group

Are you a part of the Lufthansa Group and do you have questions about training? My team looks forward to your inquiry. To the contact form

Stefanie Moulliet

Head of Business Development & Product Management

Are you the contact person for an airline outside of the Lufthansa Group and have questions about training? My team looks forward to your inquiry. To the contact form

Our Portfolio

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