How do you keep up with the growing expectations of onboard service in first class? In addition to a maximum focus on the customer, intercultural skills, above-average communication, and culinary knowledge are essential when satisfying premium customers. High-quality cabin training is therefore a key success factor for this critical customer group.
Our three-day Service Training for First Class focuses on the development and expansion of the technical skills specific to the role of a flight attendant. We make participants aware of premium customers’ importance and expectations and use this as the basis for the their own service standards. With decades of practical experience on board a five-star airline, the Lufthansa trainers provide the keys to top-level cabin service through hands-on lessons.
