A cabin attendant prepares snacks and drinks for first class on an aircraft

Service Training for First Class

WITH OUR EXPERTISE YOUR CABIN CREW CAN DELIVER WORLD-CLASS SERVICE TO FIRST CLASS PASSENGERS

Service Training for First Class

PERFECT SERVICE FOR YOUR PREMIUM CUSTOMERS

How do you keep up with the growing expectations of onboard service in first class? In addition to a maximum focus on the customer, intercultural skills, above-average communication, and culinary knowledge are essential when satisfying premium customers. High-quality cabin training is therefore a key success factor for this critical customer group.

Our three-day Service Training for First Class focuses on the development and expansion of the technical skills specific to the role of a flight attendant. We make participants aware of premium customers’ importance and expectations and use this as the basis for the their own service standards. With decades of practical experience on board a five-star airline, the Lufthansa trainers provide the keys to top-level cabin service through hands-on lessons.

Objective

Flight attendants are given the skills necessary to meet the airline’s service standards for first class.

Procedure

The participants first reflect on the requirements of their new role as well as the tasks in first class. They then familiarize themselves with the expectations of premium customers and, through theory and practice, acquire the necessary skills for taking care of guests in first class. In our mock-ups, they get to know the hardware and the working stations, including the galley, and apply their knowledge in realistic exercises.

Target Group

Trained flight attendants preparing to work in first class.

Content

  • Service standards in first class
  • Behavior rules for first class with an intercultural focus
  • Expanded communication skills
  • Culinary expertise
  • Etiquette guide for five-star gastronomy
  • Role distribution and behavior in a first-class setting
  • User profiles and economic factors of passengers in first class
  • Individual care and professional support for premium customers

Course Finder

SERVICE TRAINING COURSES FOR YOUR CABIN CREW

Use our course finder to find the right training course for your cabin crew. Would you like a more personalized training course? We would also be happy to adapt the content of your Service Training course to you and your cabin crew. We look forward to hearing from you!

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Here you can find all our courses:

First Class Service Training

Our three-day Service Training for First Class focuses on the development and expansion of the technical skills specific to the role of a flight attendant.

On request
Berlin, Cologne, Essen, Frankfurt, Munich, Zurich
Course Details Contact

Contact

WE’RE HERE FOR YOU

Michael Nußer

Senior Manager Sales & Key Account Management LH Group

Are you a part of the Lufthansa Group and do you have questions about training? My team looks forward to your inquiry. To the contact form

Stefanie Moulliet

Head of Business Development & Product Management

Are you the contact person for an airline outside of the Lufthansa Group and have questions about training? My team looks forward to your inquiry. To the contact form

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