Service on board is faced with complex challenges, particularly on international flights. Potential language barriers and cultural differences between guests demand diverse communication skills. You need to have important vocabulary and phrases at the ready, and regional and cultural characteristics need to be considered when dealing with international customers.

Our Language Training courses prepare your cabin crew members for international flights and expand or reinforce existing linguistic and intercultural skills.

Objective

Service quality on board is improved through strengthening flight attendants’ practical language skills.

Procedure

• One or two-day practical training
• Theory lessons in modern seminar rooms
• Practical teamwork exercises and individual tasks in our service mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other service professions.

Content

• Small talk and phrases for standard situations
• Board- and service-specific vocabulary
• Dealing with difficult situations
• Cultural characteristics
• Announcements